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Privacy Policy for Puzzle Theory, LLC and Entertainment Express, LLC

Effective Date: February 18, 2024

This Privacy Policy describes how Puzzle Theory, LLC and Entertainment Express, LLC ("we", "us", or "our") collects, uses, and discloses your personal information when you visit our website or purchase tickets to our escape room experiences.

Information We Collect:

We collect the following types of information from you:

Personal Information: When you purchase tickets online, we may collect information such as your name, email address, phone number, billing address, and guest names.
Website Usage Information: We may automatically collect information about your use of our website, such as your IP address, browser type, operating system, pages visited, and time spent on each page.

How We Use Your Information:

We use your personal information to:

Process your ticket purchases and provide you with confirmation and updates.
Send you promotional emails about upcoming events and special offers (if you opt-in).
Respond to your inquiries and requests.
Analyze website usage trends and improve our website experience.
We will not sell, share, or rent your personal information to third parties without your consent.

Cookies and Other Tracking Technologies:

We may use cookies and other tracking technologies to collect information about your activity on our website. You can disable cookies in your browser settings, but this may affect your ability to use some features of our website.

Data Retention:

We will retain your personal information for as long as necessary to provide the services you requested, comply with legal requirements, or resolve disputes.

Your Privacy Choices:

You can unsubscribe from our marketing emails by clicking on the unsubscribe link at the bottom of any email we send you. You can also request to access, update, or delete your personal information by contacting us at


We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure.

Children's Privacy:

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

Links to Other Websites:

Our website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites you visit.

Changes to This Privacy Policy:

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.

Contact Us:

If you have any questions about this Privacy Policy, please contact us at

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