Privacy Policy for Puzzle Theory, LLC and Entertainment Express, LLC
Effective Date: February 18, 2024
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This Privacy Policy describes how Puzzle Theory, LLC and Entertainment Express, LLC ("we", "us", or "our") collects, uses, and discloses your personal information when you visit our website or purchase tickets to our escape room experiences.
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Information We Collect:
We collect the following types of information from you:
Personal Information: When you purchase tickets online, we may collect information such as your name, email address, phone number, billing address, and guest names.
Website Usage Information: We may automatically collect information about your use of our website, such as your IP address, browser type, operating system, pages visited, and time spent on each page.
How We Use Your Information:
We use your personal information to:
Process your ticket purchases and provide you with confirmation and updates.
Send you promotional emails or SMS about upcoming events and special offers (if you opt-in).
Respond to your inquiries and requests.
Analyze website usage trends and improve our website experience.
We will not sell, share, or rent your personal information to third parties without your consent. Specifically, no mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
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SMS Messaging and Text Marketing:
By providing your mobile number and opting in, you agree to receive text messages from Puzzle Theory, LLC and Entertainment Express, LLC for [e.g., promotional offers, appointment reminders, operational updates, customer service alerts]. Message frequency will vary depending on the amount of visits a guest makes. Standard message and data rates may apply. Consent is not a condition of any purchase. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. You can unsubscribe from any SMS messages at any time by replying STOP to any SMS message you receive from us. You may also reply HELP for assistance.​
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Cookies and Other Tracking Technologies:
We may use cookies and other tracking technologies to collect information about your activity on our website. You can disable cookies in your browser settings, but this may affect your ability to use some features of our website.
Data Retention:
We will retain your personal information for as long as necessary to provide the services you requested, comply with legal requirements, or resolve disputes.
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Your Privacy Choices:
You can unsubscribe from our marketing emails by clicking on the unsubscribe link at the bottom of any email we send you. You can also request to access, update, or delete your personal information by contacting us at info@puzzletheory.co
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You can unsubscribe from any SMS messages by replying STOP to any SMS message your receive from us.
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Security:
We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure.
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Children's Privacy:
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
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Links to Other Websites:
Our website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites you visit.
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Changes to This Privacy Policy:
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.
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Contact Us:
If you have any questions about this Privacy Policy, please contact us at info@puzzletheory.co