top of page

You’ve Got Questions - We’ve Got Answers

WHAT YOU NEED TO KNOW

How does this work? I have never done it?

An escape room is a 60 minute puzzle adventure game where the goal is to escape or solve a particular scenario. Many puzzles and obstacles are laid out before you that must be overcome as a group to succeed. 

Additionally you will be thrust into an incredibly immersive environment to the point where you will feel like YOU are part of a movie.

What are the rules?

• There is no need to lift or move heavy objects, or climb on top of furniture.


• None of our games require the use of force. If something seems secured in place, it is. This includes all locks as well. They will open easily when the correct key or combination is used.


• If you break something in one of our games by using excessive force or reckless behavior, you must pay for it. 


• Nothing is hidden within the ceiling tiles. 


• Do not use any foreign objects or lock picks to open any locks.


• Cell phones and other electronic devices must remain off and can not be used inside the room.

Are we really locked inside the room?

No! Puzzle Theory offers the Escape Room experience without the need to lock you in a room!  There will always be a door unlocked to allow you to leave whenever you want

Is this scary like a haunted house?

 

Warehouse 13 is our only experience that has any scary elements. It contains loud noises and horror elements but no live actors or things jumping out.

The other games have zero jump scares, live actors, or horror elements involved. 

Can children participate?

Yes, but these games are designed for adults and recommended for ages 13 and up - some younger children might find the clues to be too difficult.
Therefore:
• Children age 16 and under must be accompanied inside the room by an adult.
• Some of our rooms may have adult themes and language not suitable for children under the age of 13.

Where are you located?

South Windsor Location

46 Kennedy Rd. #1

South Windsor, CT 06074

Click here for a Map!

Middletown Location

909 Newfield Street Back Door

Middletown, CT 06457

Click here for a Map!

Do we just show up when we want?

No all events are by appointment only. Please book online or give us a call!

How much is it?

Prices vary per room and amount of people but are as low as $29 per person when you have 10 people in one game. The easiest way to check the price is start the booking process.  Click here to book South Windsor. Click here to book Middletown

Where can we park?

Parking is available in the front of the building. If the front parking lot is full you can use the rear parking lot

What do we get for winning?

Anyone with a "We The Enthusiast Passport" will receive a free keychain!

Purchase your passports on site to get other amazing perks

What do we need to bring?

Just bring yourselves and be ready to have fun.

You will not need any outside objects to solve any puzzles. No need to bring flashlights, lockpicks, bobbypins, self defense nunchuks

A bin is provided in each room for your personal belongings. Only your group will have access to the room during your event.

Do I need any special skills?

Our rooms require no special outside knowledge. No need to be a scientist or scholar. However, intense analytical, critical thinking and teamwork is a must. 

You should be able to reach things located on the ground as well as up high. Some requirement to get on the ground for especially low objects may also be required of someone in your group.

Do you have any tips?

Make sure to communicate openly with everyone else in the room. Talk to each other and share the clues you have uncovered. Work together to solve puzzles. If you discover new information, be sure everyone in the room knows about it. Even the simplest item may have a use in another part of the room.

Will other people be in the room with us?

All of our rooms are private bookings by default. We will not match you with strangers!

  • Can I book for 11 or more people?
    We can certainly accommodate that amount of people. Visit https://www.puzzletheory.co/group-events/ to submit a request for information.
  • Can I speak with someone?
    Feel free to give us a call anytime between 10am-10pm. 860-925-6800. Or stay on and someone will be with you shortly
  • How old do you need to be?
    We design our games for all ages. However, we do recommend that your participants are age 12 and up. Anyone under the age of 16 must have an adult chaperone.
  • What are your hours?
    We do our escape rooms by appointment. Visit https://www.puzzletheory.co/book-now/ to see our current available times. This schedule updates live. If you don't see a time you like call us at 860-925-6800 and sometimes we can create custom timeslots. Please make a reservation as we cannot guarantee we will be able to accommodate you without one.
  • What is the price?
    If you play one of the themes as a group of 10 you pay $29 per person. Our price per person changes based on your group size. Visit https://www.puzzletheory.co/book-now/ to see the current prices for your group size. All escape room events are guaranteed PRIVATE at no additional cost. Keep in mind that if a room has a minimum amount of people, then that is the minimum amount of tickets that must be paid for.
bottom of page